We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

Hey Reza. Thank you for sharing your experience with your LG dryer! We love to hear that you're enjoying how quickly it dries your clothes while being gentle and not damaging them. It's great to know that your LG dryer is there to make your laundry day easier. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to be part of your home!​​​​🙂 ^David

Hi, Anna. Thank you for sharing your experience with us. We understand that the pre-set settings on your LG Dryer (DLE3400W) model haven't met your expectations, and we appreciate your feedback. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help you with the "Sensor Dry" feature, we recommend manually selecting the drying level that works best for your clothing, especially for lightweight fabrics. You may also want to try the "Delicates" or "Timed Dry" setting for a gentler drying experience. Regarding the "Permanent Press" cycle, while it doesn’t have a "low" heat setting, you can try using the "Delicate" setting to achieve a similar result with lower heat. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dryer (DLE3400W) model. It’s wonderful to hear that it’s been excellent so far, and even better knowing you paired it with an LG washer, dishwasher, InstaView refrigerator, and range. This unit is built for reliable drying performance with sensor technology that helps protect your fabrics, and it’s great to know your full LG lineup continues to deliver the quality you believe in. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy