Hello there, thank you for sharing your experience — we understand how valuable it is when an appliance fits your home perfectly. It’s great to hear your LG WashTower WKEX200HWA has been a space‑saving solution with modern features that work well for your family of three. The combined washer and dryer design is built for convenience, and it’s wonderful to know it’s meeting your needs so far. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Thank you for taking the time to review our product. We hate hearing you are having an issue with your washtower. Your feedback is especially important to us please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help with respect to using the ThinQ app and loads not drying properly. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. It’s helpful to know that your washer performed well initially and that you’ve already completed troubleshooting steps. Your feedback about the repeated requests for model, serial number, and proof of purchase is noted, especially when you're trying to resolve a leak issue. For reference, you can explore LG washer support and maintenance resources here: https://www.lg.com/us/support/products/washers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this leak and service coordination issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

We apologize for any delays. Looking at your case the service center should be reaching out to you.^Sandy