We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey there, Craig! We appreciate you letting us know about what's happening with your LG Washtower, and we want to help keep it from leaking so you can enjoy it for many more years. We sent you an email with some troubleshooting tips that can help, and we'd be more than happy to follow up and ensure you're taken care of. We look forward to helping you further! *Josh

Thanks for sharing your feedback on the LG WashTower. The wash cycles are designed to auto-adjust their settings, but we understand wanting control over water temperature. You can use other cycles that let you choose warm or cold water manually. Check out these cycles here: https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. For more questions, private message us on social media @LGUSSupport. We're just a DM away! ^David