I equipped my entire kitchen with Samsung Bespoke product, purchasing a new Samsung Refrigerator ( >$3200), Stove, Dishwasher and Microwave direct from Samsung. I went direct thinking that customer service and all the other aspects of quality would be met. However, after a little over two years (just after the warranty period) my dishwasher (bespoke) stopped working. I contacted Samsung Service and the responsiveness has been horrible. We spoke about the warranty and even purchasing a new one and never got a call back. I’d like this email sent to senior leadership at Samsung as I look for a remedy. My kitchen is now equipped with a boat anchor and the label on that anchor is Samsung. My junk Maytag lasted longer and if this is not remedied I will let every rating service know NOT to purchase Samsung, especially direct. If I sound upset, I am. I call service and never hear back. I call the warranty group and all they care about is maximizing profit by charging me >$300 for a 1-yr warranty and then call me back.

[This review was collected as part of a promotion.] Have been using this fridge for 2 months. And have hosted many guests. Everyone just likes its features - integration with Ring system, photos and memories right there for beautiful reminders. Optimized capacity throughout with shelf’s etc. Just a great product.

Purchased the Bespoke refrigerator with AI family hub two days ago and have spent countless hours trying to setup Family Hub, then once account was finally set up, received message that family hub was no longer supported and needed to use another app called “SmartThings”. Well, it won’t even sync up to the refrigerator. Also, found other included apps on refrigerator are no longer supported.

[This review was collected as part of a promotion.] Love the new fridge. It has so many drawers and the screen is great for keeping track of everyday things. Haven’t had a single problem with it since we got it 8 months ago. Very roomy, even have a small framed picture of the family inside.

[This review was collected as part of a promotion.] The Samsung Bespoke refrigerator truly stands out for its advanced technology and thoughtful innovation. From the moment it’s set up, the smart features elevate everyday usage into a seamless experience. The SmartThings integration is impressive, allowing remote monitoring and control directly from a smartphone. Temperature adjustments, energy tracking, and alerts are intuitive and responsive, making appliance management effortless. The AI-powered cooling system maintains consistent temperatures across compartments, ensuring optimal food freshness while improving energy efficiency. The Twin Cooling Plus™ technology is a highlight, independently controlling the fridge and freezer to preserve humidity levels and prevent odor mixing. The digital inverter compressor operates quietly while adapting performance based on usage patterns, offering both durability and reduced power consumption. Additionally, features like precise temperature control, rapid cooling modes, and intelligent sensors demonstrate Samsung’s focus on blending performance with smart automation. The internal display and touch controls are sleek, responsive, and easy to navigate. Overall, the Samsung Bespoke refrigerator delivers a premium, future-ready experience. Its cutting-edge technology not only enhances convenience but also ensures reliability, efficiency, and superior food preservation. A perfect choice for anyone who values smart living and innovative design.

[This review was collected as part of a promotion.] Our bespoke refrigerator was recently installed, and it has completely elevated our kitchen. The design fits perfectly with our space, and the customizable finish gives it a high-end, built-in look. The technology adds value to the kitchen experience. It runs quietly, keeps temperatures consistent, and the interior layout is well thought out for both everyday use and entertaining. Installation was seamless, and overall, we’re extremely satisfied with both the quality and appearance. Highly recommend for anyone looking to blend function with style.

[This review was collected as part of a promotion.] Great product looks amazing. A lot of features we’re so excited to use the screen and scan all the food. Overall, the fridge was exactly the dimension showing in the specs, it fits right exactly how we measured it.

[This review was collected as part of a promotion.] We bought our first samsung Refrigerator years ago. It was a four door with the pull out drawer, french doors and was a fantastic machine and reliable to a fault. Which is why when it came time to purchase another all these years later, Samsung was our first, and only, destination. We purchased a bespoke and love it.

[This review was collected as part of a promotion.] The performance of the fridge alone results in a 5 star rating. After taking 20 minutes of uploading groceries into it, it goes into high performance mode to reach desired temperature asap. That is impressive to me. The additional technologies are just added value. For example, the automatic door opener. LOOK MA...NO HAND! It looks great and modern.. I have not had any issues fitting pots, large bottles in this large fridge.

[This review was collected as part of a promotion.] We absolutely love this fridge! It’s beautiful & has a lot of space! We do have a few complaints: 1. The side of the fridge is scuffed a little. Not the biggest deal.. but when you are paying this much for a fridge, it’s a little frustrating. 2. The main fridge doors are a but uneven. I’m not even sure how or if it can be fixed. But, the left door is slightly lower than the right door. 3. The automatic door opener on the right side does not push the door open all the way. Again, not sure how or if this can be fixed.