Good Morning. We are sorry to hear about your father in law's experience with sizing as we want our underwear to fit and perform their best for our customers. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for your father in law. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.