Hey there! Thank you for sharing this with us. We want you to be able to have a good time with your LG dryer because nothing beats the warm embrace of your laundry after a complete cycle! We recommend performing an installation test that will help with this. You can check out more information here: t.ly/hSqzi. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn