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Customer reviews for Member's Mark Hotel Premier 6-Piece Towel Set for
Member's Mark Hotel Premier 6-Piece Towel Set
4.7 out of 5 stars
stars
1,890 ratings772 reviews
  1. 5 stars85% (1,607)
  2. 4 stars8% (152)
  3. 3 stars3% (62)
  4. 2 stars1% (23)
  5. 1 star2% (46)

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Showing 41-50 of 772 reviews
Nov 24, 2021
Reviewer name: The Right Price
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Towels that actually absorb!

Towels came before their ETA and were well packaged. They are a nice weight and the bath towel is quite large as noted in the description. I received the acorn color I believe (I am reviewing this on the fly) and they are a very nice tan-beige color. I have washed them several times with no ill effects. I like the price, like that the set actually matches and seems heavy enough to last a while, and it was very convenient to have them sent to my house using my free shipping. Win, win, win.

Helpful?1AU0SR2NLWRP15440756589
Sep 15, 2025
Reviewer name: MITCH
1 out of 5 stars
1 out of 5 stars review

Lots of Lint and towels tear after 1 wash

I’ve only had these towels for a few days and have washed and dried them over 10 times since I received them… and there are MASSIVE amounts of lint that keeps coming off of them. The lint clogs up the dryer lint filter and continues to come off on wet skin when you try to use them to dry your hands or body. I am attaching photos. I’m not sure how these are made, but the quality is way too poor to have this much lint. They are at least soft, but they are not usable with this much lint. Also, after just one wash, the towels tear and fray all over the place. I bought two packs of the Members Mark Hotel Premier 6 Piece Towel in the Black color.

Helpful?1AU0SR2NLWRP15440756589
Jul 24, 2023
Reviewer name: Jen
1 out of 5 stars
1 out of 5 stars review

The lint ruined my clothes!!

I am very disappointed with the quality of these towels. Sam's club quality is usually very good but these towels are the worst purchase I have made in a long time. The lint from these towels ruined other items that were in the wash with them. In addition, the dryer vent was full of lint after drying the towels. I have to wash these towels separately now if I don't want to ruin other clothes and the lint continues to be a problem. I will not buy this item again.

Helpful?1AU0SR2NLWRP15440756589
reply from Member's Mark

We are sorry for this experience with the towels, Jen, and understand how frustrating this must be. Please contact our Member Support team at (888) 301-0332 and we’ll do our best to make this right for you.

May 18, 2025
Reviewer name: Angel
3 out of 5 stars
3 out of 5 stars review

Silver Towels

These look great and I love the thickness. Hiwever, after about the second or third wash aton of snugs, on both sides, were present. They cane out of the dryer looking older than the ones they replaced. I've never had this happen with other towels that I've purchased from here.

Helpful?1AU0SR2NLWRP15440756589
reply from Member's Mark Team

Were sorry for your disappointment in the quality of our towels, Angel. We value your feedback and will share it with our team to help improve product quality. Please know the towels can be returned for a full refund or you can reach out to Member Support at (888) 301-0332 for additional help.

Apr 27, 2025
Reviewer name: Anniee
1 out of 5 stars
1 out of 5 stars review

Hotel towels

The washcloth was not the same color as the towel from the beginning. After washing it a couple of times it became so hard that i used it as a scrubbing clothe. It was way too hard to use on the body. There is no way that it could have been 100% cotton. I would not recommend these towels as they are not soft as you would expect and fade.

Helpful?1AU0SR2NLWRP15440756589
reply from Member's Mark Team

We are sorry to learn about your experience with our towels, Anniee. We appreciate your feedback and will share it with our team to help improve product quality. Please know the towels can be returned for a full refund or you can reach out to Member's Mark Support at (888) 301-0332 for additional help.

Sep 18, 2023
Reviewer name: Jack
1 out of 5 stars
1 out of 5 stars review

Poor quality

Let me explain my awful rating for these before you dismiss it as a bot post. I have purchased Hotel Collection towels many years ago. They were excellent. They were made properly. They did not drop lint. They did not pill. The manufacture and weave of these Hotel towels her are gutter trash. I am not exaggerating when I say this, but I have washed them and dried them 10 times and they are still dropping lint and pilling. The first 4 loads clogged up my washing machine so badly I needed to scrub it down before it seized the tub. The lint captured at each cycle was the size of a full hand towel. And it still hasn't stopped after 10 runs. I have probably burned through half a months electricity trying to get these things usable, but they still aren't there yet. I have purchased other plush towels before from LL Bean, Lands End, Duluth Trading, and they are plush and thick but have a tighter weave so the lint doesn't kill everyone in the house. These are not those. Caveat Emptor. Do Not Buy These Towels. You will regret it, unless wearing a cotton beard on every inch of every body crack is not a big thing for you.

Helpful?1AU0SR2NLWRP15440756589
reply from Member's Mark

We're so sorry to hear about your experience, Jack, as this is not the quality expected from Member's Mark. Please know this set can be exchanged or returned for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 19, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

nice and maybe I got a defective one of 6

These towels are fluffy and nice to use. When compared to other new towels I've purchased, the lint coming off is minimal. I'm dropping the rating slightly because one of the 6 bath sized towels I purchased has a hole developing after 3 washes. No trauma to the spot- regular use, regular wash and a hole!

Helpful?1AU0SR2NLWRP15440756589
Apr 1, 2026
Reviewer name: JW
1 out of 5 stars
1 out of 5 stars review

Not great towels despite the good reviews

I bought three sets of these (shipped) in different colors because I wanted nice new towels for two recently remodeled bathrooms. These aren't them. I should have known by the price. I don't understand the good reviews. These are only "hotel" towels if we're talking Motel 6. Nice colors but they are thin and feel cheap. Might be okay for display towels that don't get used. So disappointed. Should have shopped in person but I trusted Sam's. Learned a lesson and the return was easy.

Helpful?1AU0SR2NLWRP15440756589
Nov 10, 2023
Reviewer name: 808K
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor Quality

Right out of the bag, the thread was coming out of the fabric. I am going to have to return this.

Helpful?1AU0SR2NLWRP15440756589
May 2, 2023
Reviewer name: Ekexpress
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not the best quality

Thick, soft towels, but threads pull. Just one month old and threads are hanging from them.

Helpful?1AU0SR2NLWRP15440756589