Hi there, we understand and appreciate you sharing your experience with your LG LRMDS3006S French 4‑Door Refrigerator. It’s great to hear how much you’re enjoying the design and performance. The ice maker on this model does take a little time to begin producing consistently, and your note will be helpful for other customers as well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

We deeply regret the negative experience you've encountered. However, At times our staff might be overwhelmed with requests and volume making it hard for us to keep up. Please reach out to us on social media using the handle @LGUSSupport with the serial number and a good phone number. We appreciate the patience it has taken you to bear with us. ~Tanisha

Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.