Good day. We really appreciate you taking the time to share your review with us. From what you have described, it sounds like your Samsung refrigerator may not be covered under warranty. If you would like to schedule an appointment with Samsung, we will have one of our technicians inspect it, after which we will be able to determine whether it is eligible for warranty service and let you know what repair options are available to you. You may also visit this link for more warranty details: https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3 If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa