Hello Michele, We understand the importance of having a functional dryer at home. Let us provide the help you need. We'd be delighted to talk with you to get some information and offer assistance with your dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146901972) to help our team pull up your information when you message us. Thank you. -Kimberly

Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance. Please see the link, follow the steps, and watch the video for more details. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146481907) to help our team pull up your information when you message us. Have a great day. ^Charles

Thank you for letting us know about what happened to your dryer, BHensley. You can check the services we offer at the link below. https://www.samsung.com/us/support/service/ For us to better assist you with your concern, we would like to speak to you directly. Please get in touch with us through the following options below, so we can assist you in the best possible way we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly