Hi MsLolo, we know how important your dryer is, and we appreciate you sharing your experience with us. We're here to help. We've included a guide below with helpful steps to improve drying performance, including checking and cleaning the moisture sensors: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Samsung truly values your business. Jeffrey Samsung Care

Hi there, We recognize how frustrated you are about your dryer. We would love to extend our help with your experience. Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely. Clothes are not dry after using a Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully. Samsung dryers are noisy. https://www.samsung.com/us/support/troubleshooting/TSG01000979/ We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146903363) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi There, Thank you for your review of the experience on your dryer. Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/ You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/ How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo