Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
Back to item details
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 571-580 of 795 reviews
Oct 11, 2021
Davicho78
1 out of 5 stars review

He just bought a sleeptogo mattress and it says that it measures 12 inches and it only reaches 10 it is a lie that it is 12 inches why do they lie

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jun 19, 2021
JD
1 out of 5 stars review

Verified Purchase

Serta Sleep Mattress

Poor product packaging led to mattress to not expand to usable state. Would definitely not recommend it.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi JD, We're so sorry to hear that you were less than satisfied with your Serta SleepToGo mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. If you are still in need of assistance, please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 4, 2018
Babs
1 out of 5 stars review

Verified Purchase

Brick hard.

The first 3 days was okay but day 4-7 it got harder and harder. I'm sleeping on my old mattress and waiting for help to return the memory foam.

Helpful?70GQ544Y4G6E15430514025
Apr 3, 2024
Bp
1 out of 5 stars review

Read reviews before buying

I just received my order. The mattress was delivered in a plain unmarked cardboard box. Not in a Serta Box. 3x now I am returning

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there. Thank you for reaching out and sharing your experience. We're sorry to hear your Serta SleepToGo Mattress arrived in an unmarked box several times. This is not the experience we want for our customers and we're glad that you were able to return your mattress with Sam's Club. We appreciate your insight, let us know if we can assist moving forward!

Oct 30, 2024
JM
1 out of 5 stars review

Don't order

It was dirty and cut, I called to exchange this and never did get an exchange. I would not order from ever again

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 16, 2019
Sarah1952
1 out of 5 stars review

Verified Purchase

Too hard

I bought this a month ago and thought I would adjust to the firmness but I haven’t. I plan to return it.

Helpful?70GQ544Y4G6E15430514025
May 24, 2022
R Webb
4 out of 5 stars review

Verified Purchase

Sleep Well

Sleep well, this is my third gel memory mattress, but my first Serta. Give only 4 stars because it can't be flipped.

Helpful?70GQ544Y4G6E15430514025
Feb 5, 2021
Marshall Alum
5 out of 5 stars review

Verified Purchase

Better Sleep

I sleep so much better and don’t wake up sore anymore. I purchased it with the Members Mark adjustable bed and it’s a good combo.

Helpful?70GQ544Y4G6E15430514025
Jul 31, 2021
Jeremy
4 out of 5 stars review

Just a question

If you have this mattress on an adjustable bed frame. Will there be a crease in it that you could feel when it's flat again?

Helpful?70GQ544Y4G6E15430514025
May 31, 2022
Ok camper
3 out of 5 stars review

Never got to 12 inches, I would like a refund but won't happen, also it slides on platform not very safe

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.