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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 431-440 of 795 reviews
Oct 9, 2018
Reviewer name: joco
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Mattress

Arrived as scheduled. Easy to unbox. Ready within a couple hours. Better than the expensive mattress it replaced. My sleep has markedly improved.

Helpful?70GQ544Y4G6E15430514025
Jul 15, 2019
Reviewer name: Charlie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good sleep

Look at tried other mattresses, this is the best, have one at our winter home as well. Beat bang for your bucks

Helpful?70GQ544Y4G6E15430514025
Aug 7, 2018
Reviewer name: piñon
3 out of 5 stars
3 out of 5 stars review

Arrived dirty from factory

This mattress arrived nicely packed and filled up very quickly. I am disappointed that it was packed in plastic dirty along one side.

Helpful?70GQ544Y4G6E15430514025
Aug 6, 2021
Reviewer name: dylan
1 out of 5 stars
1 out of 5 stars review

Soft as a sidewalk

Have you ever desired a nice restful sleep on the sidewalk? Look no further! Here is the stiffest bed you can buy!

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi dylan, thank you for taking the time to write a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Mar 29, 2024
Reviewer name: Disapointed Buyer
1 out of 5 stars
1 out of 5 stars review

Not Firm

I was looking for a form mattress. This says firm but it is not firm at all. I literally sink in it. Waste of my money

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 21, 2021
Reviewer name: kc2021
1 out of 5 stars
1 out of 5 stars review

Do not buy this bed

It lies with the review. It is not soft like memory foam. It is very, very firm. I am highly disappointed. !

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hello kc2021, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Dec 16, 2023
Reviewer name: SAD customer
1 out of 5 stars
1 out of 5 stars review

Quuen mattress used to be 389 in 2022

Great mattress overall loved it so much i wanted to buy more but they have raised the price by over 200 dollars no longer worth it in my opinion

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there! Thanks for taking the time to review your mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 21, 2022
Reviewer name: Mad customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Serta bed in a box does not expand as it should we

We bought a 12 inch serta sleep to go mattress and it only measures 10 and a half inches we have been told nothing can be done about this.. Garbage product don't buy...!!

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Nov 30, 2021
Reviewer name: HyR
1 out of 5 stars
1 out of 5 stars review

Too firm

The mattress is too firm for us. My wife cannot sleep well with this mattress and she started to have pain on her back because is too firm and is not comfortable at all.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Sep 13, 2023
Reviewer name: Unhappy
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not as firm as we expected

Not as firm as I expected. We bought the exact same mattress model, in a queen size several years ago. The mattress we received recently is not as firm, we sink to the frame when we sit on the edge.

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!