We appreciate your honest feedback. Your insights are very much appreciated as we continue to make improvements to our products and services. We noticed you reached out to share your review of the Galaxy S24. Galaxy S24 Ultra is like a Note, but newer and better with the Galaxy AI experience. Defy language barriers with Live Translate. Bring more details out of the dark with Nightography Zoom. And search like never before using Circle to Search with Google. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the link attached for additional options that should help get your device running like brand new once again. If you have any further concerns or require additional assistance, please reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001440/ smsng.us/Samsung- Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus