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Customer reviews for Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll for
Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll
4.9 out of 5 stars
stars
157K ratings28.8K reviews
  1. 5 stars91% (142.9K)
  2. 4 stars6% (9,709)
  3. 3 stars1% (2,022)
  4. 2 stars0% (720)
  5. 1 star1% (1,595)

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Showing 831-840 of 28,877 reviews
Jun 9, 2020
Reviewer name: Unhappy Customer
1 out of 5 stars
1 out of 5 stars review

Quality dropped since COVID-19 scarcity

I have bought this for a while now but couldn't find any due to the pandemic panic buying! My husband finally got a pack in May 2020 but I was very disappointed when I opened it up! It looked and felt like a one dollar store! The texture has been watered down and therefore does not absorb like it used to. As evident in the compared photos, you'd see that the embossed print on the sheets have also changed which indicates something has been altered in the production line! I will not be buying this again!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Feb 27, 2023
Reviewer name: Lisa
1 out of 5 stars
1 out of 5 stars review

Terrible product new cheap design same package

These used to be the best paper towels. I bought a package thinking they were the same paper towels we have been buying since it wasn’t marked new design. This new design is crap sheets are cheap and separate from each other. Will not be wasting my money again.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Lisa. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Apr 8, 2022
Reviewer name: NS
1 out of 5 stars
1 out of 5 stars review

So much LINT ! What has changed ??

I'm not sure what has changed, but theres so much lint that is falling from these rolls lately. We can actually see the small chunks of lint on the paper towels and they drop on our counter every time we pull off a towel to use. Never had this happen before, but its making such a mess.

Helpful?37YEP9R6BHPD15390012477
reply from Supplier Response

Good Morning, so sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you!

May 2, 2025
Reviewer name: Lily
1 out of 5 stars
1 out of 5 stars review

QUALITY HAS DELICINED - AS NOTED BY OTHERS

PLEASE check into improving the quality. These paper towels are not what they use to be and it IS reflected in the reviews. Please stop asking people to call with batch codes or whatever...the reviews show...the product HAS changed and not for the better. SO disappointed!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Afternoon Lily, We are sorry to hear about your disappointment. We will certainly pass along your comments. If you have any other feedback don't hesitate to call us at 888-301-0332.

Feb 19, 2023
Reviewer name: Byron Krelb
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Only serviceable.

Not quite as absorbent as the name brand product but serviceable. Slightly thinner. However, you do get more sheets per roll and more rolls per case. I like the name brand better and will probably go back even though they are more expensive. I just prefer the better quality as opposed to the greater quantity per roll. But that's just me. Probably OK for most people.

Helpful?37YEP9R6BHPD15390012477
Mar 17, 2022
Reviewer name: Sad Cleaning Lady
1 out of 5 stars
1 out of 5 stars review

Big drop in quality!

I have owned and operated a cleaning business for 12 years now and I have always preferred Member’s Mark select a size paper towels over Bounty until Covid hit. For years they were as good if not better than Bounty and much more affordable. You can imagine how many paper towels I can go through in a day as a person who cleans houses full time for a living. Member’s Mark paper towels were hard to get for a while so when I couldn’t get them I bought Bounty. When Member’s Mark paper towels were back in stock I was really excited to get my ol faithfuls back but whatever has changed in the making of the Member’s Mark paper towels since Covid has me in a position where I have to pay more and buy Bounty because paper towels that are noticeably thinner and leave some sort of unusual residue behind will not work for my business. On every surface I clean I waste more paper towels because they’re thinner, on mirrors and glass I also waste more windex and more energy because I have to wipe over and over and over to remove the film they now leave behind. I’ve never seen a paper towel cause more of a mess than the mess I was cleaning them with. It’s very strange and very disappointing because I truly preferred Member’s Mark over any other brand before Covid. Please go back to the pre Covid formula for making Member’s Mark select a size paper towels or I will have no choice but to permanently switch to Bounty because I can’t spend money on such an inferior product.

Helpful?37YEP9R6BHPD15390012477
reply from Supplier Response

Good morning , we are so sorry for this experience since what you are describing definitely doesn't match the quality standards we stand by for our Member’s Mark Paper Towels. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Aug 11, 2023
Reviewer name: Michelle
1 out of 5 stars
1 out of 5 stars review

Terrible

Have been using these paper towels for years. This last batch was horrible. First off, there is no single sheet to tear. They are double sheets that are not perforated all the way through. So not only do you have to use more sheets because there is no single sheet, but they are not perforated all the way through. Hoping this is just one bad batch, but if the next one is the same, I will definitely purchase another brand.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your feedback Michelle. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail and obtain more information. Hope to hear from you.

Oct 7, 2020
Reviewer name: Jen B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this Paper Towel!!

This is my favorite paper towel! Love that it is select-a-size, each roll comes individually wrap (keeping it clean/sanitized until needed), and holds up well. Tears easily off the roll and is not wimpy at all at cleaning up messes! Our 2 local Sam’s club closed a few years ago, but I keep my membership so that I can get on-line shopping & shipping and my nearest club is only a little over an hour away. Though I have multiple BJ’s & Costco nearby, Sam’s Club is still my absolute favorite!

Helpful?37YEP9R6BHPD15390012477
Jun 15, 2023
Reviewer name: dolphin86
1 out of 5 stars
1 out of 5 stars review

Did you change the formula or thickness?

I bought these for years, one of the staples of Sams Club. But the thickness has dropped. I know they have changed Because I had some old rolls, and compared. it’s a big difference. They used to be like bounty, now they are like rolls they sell at the 99 cent store, cheap and thin. Bring back the original formula.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning and thank you for your helpful feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Aug 21, 2023
Reviewer name: Jeepster
1 out of 5 stars
1 out of 5 stars review

What happened to the quality? It's Terrible!!

Our family, relatives, and friends have been using this product for more than 15 years every month and it has been of exceptional quality. Recently, we opened a newly purchased package and found the quality to be inferior to what it was last month. Once a thick sturdy and super absorbent paper towel and now a flimsy, super thin, awful product that rivals the super low-quality paper towel found on the shelves for fifty cents a roll. Highly disappointed and will not buy it again!!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

We are sorry about this experience while using our Paper Towels. We would love to talk to you in more detail about this so, if you have any time, please call us at 888-301-0332 so we can obtain more information . Thank you!