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Customer reviews for Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll for
Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll

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Nov 21, 2025
TC
2 out of 5 stars review

Good towels but inconsistent roll size

These paper towels are durable and absorbent. I have one complaint – there is a variation in the size of the paper towel holder in the middle. The cardboard part. I purchased these a few weeks ago and they rolled right off of my paper towel holder, I purchased them again and the hole in the middle is too small for them to roll from my paper towel holder. I know it sounds trivial or minor, but you should be able to reach over and snap a paper towel off of the roll and have it roll smoothly. I really wish there would be some quality control around making these consistent every time.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Oct 20, 2017
Velvet 2132
1 out of 5 stars review

Poor quality

This paper towel used to be of great quality until recently. Not only were the graphics changed for the packaging, but the quality had taken a turn for the worst. Yes, the paper towels are softer, but the absorbency is NOT up to par anymore. Why change a good thing. Please, go back to the quality this paper towel once had. Please!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your review and the opportunity to respond. We are very sorry that you were disappointed with your purchase. Your feedback is important so that we understand how well our product meets your needs and we value your suggestions as we make further improvements. We would like to help you find a solution that meets your needs. Please feel free to call us at 1-800-262-0042 between the hours of 10am to 4pm EST. We would like to hear from you and receive additional details about your experience. Please refer to reference number 1199315A when calling.Thank you,Consumer Relations

Mar 14, 2022
Aburu
1 out of 5 stars review

Huge quality drop

I’ve been buying Sam’s paper towel brand for years and until recently it was comparable to Charming brand quality. Something happened within the last few months. Different supplier or different formulation. The result is a poor quality product. The paper is much thinner and it breaks apart easier. A year ago I would have given it 5 starts. Today it gets one.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your feedback and our apologies for these issues. We will certainly forward this to our team. Please call us at 888-301-0332 so that we may obtain important product information and possible samples for review.

Aug 11, 2023
Michelle
1 out of 5 stars review

Terrible

Have been using these paper towels for years. This last batch was horrible. First off, there is no single sheet to tear. They are double sheets that are not perforated all the way through. So not only do you have to use more sheets because there is no single sheet, but they are not perforated all the way through. Hoping this is just one bad batch, but if the next one is the same, I will definitely purchase another brand.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your feedback Michelle. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail and obtain more information. Hope to hear from you.

Apr 8, 2022
NS
1 out of 5 stars review

So much LINT ! What has changed ??

I'm not sure what has changed, but theres so much lint that is falling from these rolls lately. We can actually see the small chunks of lint on the paper towels and they drop on our counter every time we pull off a towel to use. Never had this happen before, but its making such a mess.

Helpful?37YEP9R6BHPD15390012477
reply from Supplier Response

Good Morning, so sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you!

Aug 2, 2023
Karen3292
1 out of 5 stars review

Super Premium Paper Towels - No longer soft!!

I just bought a new pack of the Super premium paper towels. I really liked these paper towels-but I noticed right away that they were different. They are not the same...they are very rough and don't feel like they are the same quality. I had an old roll of unopened Supper Premium PT (dated March 23) and we did a comparison and it is very noticeable. The March package is soft and strong..the July package was rough and doesn't feel strong at all. Please change back...

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your feedback. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Mar 10, 2022
Please help
1 out of 5 stars review

They Have an Odor and Leave Lint Behind

I bought these on a few occasions hoping to like them, and I can't do it! They have a strange odor, leave lint behind, and are thinner than bounty, so you have to use more to do the same job. The only good thing about them is that they are individually wrapped. The sad part is that there are worse paper towels in the marketplace. I would recommend b/c not many people are as picky as I.

Helpful?37YEP9R6BHPD15390012477
reply from Supplier Response

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. Since there have been no changes to the Paper Towels, it would help if you have a moment to call us so we can obtain important manufacturing date code information and possible samples. You may reach us at 888-301-0332. We look forward to hearing from you!

Feb 24, 2026
Karoyn
1 out of 5 stars review

Sams Plus Membership is not worth it.

Paper towels are fine but Sams Plus Membership is not worth it, my items that are to be shipped should be shipped in a protective box and not just set on the the cement porch where all kinds of critters crawl day and night. Not sanitary. There are raccoons that can carry roundworms, possums, armadillos, bugs, mice and stray tomcats that spray on the items left unprotected.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Dec 9, 2024
DD
1 out of 5 stars review

Poor Quality, Use to Be Good

The quality of these paper towels has really gone down hill. They use to be fairly thick and absorbent, and now as soon as the water hits them, they just disintegrate. They are so flimsy now. I sure hate this because the price keeps going up, but the quality has diminished. I will have to find something else. This is one of the main reasons i shopped at Sam's club so, I wouldn't have to be in the stores buying paper towels every week.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Dec 13, 2025
Tim
1 out of 5 stars review

I am very surprised by the overwheming positive reviews. I purchased these based on them and was truly dismayed. I have always purchased Bounty and, honestly, I use them for just about everything. However, these Member's Mark Paper Towels are not even in the same league. You have to use triple the number of sheets to perform half as well as Bounty. Saving money is about more than dollars and cents. The bottom line is "Value" and I fiound absoluely Zero Value buting theses "Mega Role" (joke) Towels.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Tim, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.