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Customer reviews for Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll for
Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll

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Jun 8, 2026
FrequentShopper
3 out of 5 stars review

Not the same

I am a frequent buyer of these paper towels. And have always loved them. I just got some and they are not the same. They are more paper feeling than cotton.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

May 29, 2026
Rachel
1 out of 5 stars review

buy name brand

The quality in these have gone way down! They are very thin and rough. This is disappointing. This is a product I have purchased from Sam's for years. This is disappointing. If you guys change the toilet paper too, I'm leaving.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Afternoon Rachel, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Mar 24, 2026
LENDALIZ
2 out of 5 stars review

Paper quality has declined not the same.

The quality has changed. I always buy member's mark paper towels and I just received a new order today and the paper towel quality is not the same. I still had some left from my last order and compared them both and this new batch totally sucks and feels cheap and thin now.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Mar 24, 2026
Kathy
2 out of 5 stars review

Turned them into sandpaper!

The manufacturer changed the bar code, the quilting pattern, they are thinner, stiff, and are rough enough to scratch your hands (NOT something you want to wipe your face with). Given the choice, I would have paid more to keep the same thick and soft towel. After using these 15 rolls of sandpaper for wiping up spills and not much else, I don't think I will buy them anymore.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Mar 10, 2026
JOHNNY
3 out of 5 stars review

Decent product and value, but not what it used to

These paper towels used to be great. We purchased them for years upon years. Lately the couple packages, not rolls, have been easily torn and feel cheaper. We can't even rip a sheet without it tearing apart towards the bottom. When we first started using these years ago, they were on point with Bounty. They could be reused and weren't easily torn. They are not the same. I don't know exactly when the change began happening, but even our kids have started to ask why they are tearing so easily.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Johnny . We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Mar 22, 2026
Joan
2 out of 5 stars review

Rough as sandpaper

For years Members Mark paper towels have been good quality and price until a few months ago they were stiff with a sticky residue and didn't tear at perforation. I thought it was a bad batch and bought again only to find them so stiff and harsh we couldn't wipe our mouths with them. Walmart brand are close in price and much softer yet strong enough to clean with.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning and thank you for your loyal patronage. We are sorry to hear about your recent disappointment. Since we haven’t changed the paper towels, it would help us to learn more about this purchase. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain more product information. Hope to hear from you.

Apr 21, 2026
Jennifer
1 out of 5 stars review

The papertowels are great. But shame on you for denying shipping to my address for this and toilet paper. It makes it easy for a mother to have these items delivered and you took that option away. Along with many of the other heavier and bulky items.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Jennifer, Thank you for your feedback. If you would like additional assistance, Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726. Thank you for your loyal patronage!

Apr 10, 2026
Stacey
1 out of 5 stars review

Bad quality

I'm not sure what happen to the quality of these paper towels as of recently. They use to be good- not bounty good- but good. They have made them less absorbant, this is the last time purchased. I'm going to have to switch to Bounty. Sam's please do better :(

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Stacey, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Jul 19, 2025
howard2001
5 out of 5 stars review

Verified Purchase

Member's Mark Select & Tear 2-Ply Paper Towel 15 r

Love the tear sheet size

Helpful?37YEP9R6BHPD15390012477
Sep 7, 2025
Hawaiian girl
5 out of 5 stars review

Verified Purchase

Cost - $10 more in Hawaii. Discontinued shipping

Great product

Helpful?37YEP9R6BHPD15390012477