Hello, we are sorry to hear our Portable Air Conditioner was not suitable for your cooling needs. Your satisfaction will always be our top priority, so if you require any assistance finding a new unit more suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Hello Nino,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.Thank you.

Hi Marks, it's great to know you found our De'Longhi Pinguino Portable Air Conditioner easy to install. We hope you continue to stay cool with your unit for years to come. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hi Randy, thank you for sharing your feedback regarding our De'Longhi Portable Air Conditioner. To answer your question, this unit is ideal for a space up to 600 square feet. We hope you continue to enjoy the comfort provided by our unit for years to come. Thank you.

Hi Francina, We are genuinely sorry to hear that you are not satisfied with your product. Your satisfaction is important to us, and we regret any disappointment or inconvenience you may have experienced. We appreciate your feedback, as it helps us understand our customers' preferences and continuously improve our products and services.Thank you for bringing this to our attention.