Hi, we are sorry to hear about your experience, jl. We have some tips for you to maintain the nonstick performance. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. Besides, please close the pots carefully with glass lid to avoid the metal rim damage the nonstick coating on the rim. However, here are some tips for you to make the pans nonstick again. 1) Hand wash your pans with vinegar or warm water. 2)Pour oil on the pans and use a brush to make the oil spread evenly onto the surface. 3) Heat the oil with low to medium heat until the smoke rises from the inside out. 4) Cool the pans down to room temperature, then wipe out the extra oil with a cloth.

Please be aware that metal handles may become hot when exposed to high oven temperatures or extended cooking periods, therefore it is essential to use potholders or oven mitts when handling the lids, pots, and pans. Please know the set comes with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We apologize for the inconvenience you have experienced. Please be aware that metal handles may heat up when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we strongly advise using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We appreciate your review and recommendation, Jellybean.

Hello, The cookware is dishwasher safe; however, hand washing is recommended becomes sometimes dishwashing detergents contain chemicals. Dishwashing can cause the hard-anodized exterior of the aluminum vessel to fade and/or discolor. The fading/discoloration is aesthetic and does not affect the performance of the cookware.

We are sorry about your online ordering experience, Redd Sapphire. Please know you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.