We have some tips for you to maintain the superior nonstick performance. 1) Always using low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand wash recommended although dishwasher safe. 4) Avoid sudden temperature change ( Thermal Shock ) on the cookware. If you are still unhappy we encourage you to take part in the Member's Mark 100% Satisfaction Guarantee and exchange or return the set.

We are sorry to learn your set arrived damaged, Spanky. Please contact Member Support at (888) 301-0332 and they can assist you with obtaining replacement pieces.