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Customer reviews for Night Owl 12MP Cameras with 2TB NVR Security System, 8pk. for
Night Owl 12MP Cameras with 2TB NVR Security System, 8pk.
3.6 out of 5 stars
stars
40 ratings34 reviews
  1. 5 stars43% (17)
  2. 4 stars20% (8)
  3. 3 stars10% (4)
  4. 2 stars13% (5)
  5. 1 star15% (6)

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Showing 1-10 of 34 reviews
Apr 12, 2023
Reviewer name: Microbyte
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product

This is my 4th Night Owl system. Still figuring it out. Most of the settings are done from my smart phone which im not sure I like, maybe just because I was use to doing it all on they system in the past models. Picture is crystal clear compared to my last system and I like have sound back.

Review from nightowlsp.com
Helpful?3JQB7P6J90DF15382723892
Jan 21, 2026
Reviewer name: Trent
4 out of 5 stars
4 out of 5 stars review

Very clear view and night color vision option

I love this camera system. Very sensitive motion activated. I really wanted 24/7 recording, but cameras use a lot of data. With app or monitor, can view live anytime. I will change this to 5 star when customer service responds to my emails. I had 1 camera bad, sent emails and they agreed and sent me another camera. They sent me wrong camera I cannot use with this system. Now they don't respond anymore. I can send them that camera and bad camera back, but not sure where?

Helpful?3JQB7P6J90DF15382723892
reply from Night Owl

Thank you for your feedback. We’re glad to hear you’re enjoying the video clarity, night color vision, and motion detection. We’re very sorry for the trouble with the replacement camera and the lack of follow-up. This is not the experience we aim to provide, and your feedback has been shared with our support team so we can improve. We appreciate you bringing this to our attention.<br />– Night Owl SP Digital Support Team

Aug 27, 2023
Reviewer name: boone
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

System powered up without issue.

I bought this a month ago and just got around to hooking it up in room. Have not run wires and cameras yet. System powered up without issue and all cameras worked. No issues with app on phone and images looked good. Hope to get the cameras mounted in next few weeks. Overall happy with unit.

Review from nightowlsp.com
Helpful?3JQB7P6J90DF15382723892
Feb 12, 2026
Reviewer name: Don
3 out of 5 stars
3 out of 5 stars review

Really! for $700 you can't include a hard copy instructions manual

Helpful?3JQB7P6J90DF15382723892
Mar 3, 2026
Reviewer name: ROBERT
2 out of 5 stars
2 out of 5 stars review

Do Yourself a Favor and trust the negative reviews

The cameras keep going in and out. One location where we had to rent a lift to install has gone out now which is even more inconvenient. The overall user interface is lacking functionality. It is not convenient to parse recorded video to view a small-time frame of activity. I will definitely be returning this item and will not trust Night Owl for my security needs going forward. Within the first 3 months, 2 cameras stopped working all together, the cameras reset randomly and have to be syncing to the system again ("Your Device is Ready") is yelled out from cameras... not impressed with S-Club or Night Owl for this product. I read the mixed reviews and decided to take a chance on these. Big Mistake and headache.

Helpful?3JQB7P6J90DF15382723892
reply from Night Owl

Hi Robert, we’re really sorry to hear about your experience—especially with the inconvenience of reinstalling cameras in hard-to-reach areas. That’s certainly not the experience we want for our customers.<br />We’d like to help get this resolved for you. Issues like cameras going offline, random announcements, or syncing interruptions can sometimes be related to connection stability or system settings, and in many cases can be addressed with a few adjustments. We recommend starting with a simple restart of your recorder and cameras to refresh the system.<br />Since you’ve also had cameras stop working entirely, our Technical Support team would be the best resource to review your system in detail and help with troubleshooting or warranty options if needed. You can reach them at 1-866-390-1303 (available daily from 8am–8pm EST), or through chat via our support site.<br />If you’d like, feel free to share your contact information and we can help escalate this for you. We appreciate your feedback and the opportunity to make this right.

Apr 2, 2023
Reviewer name: Michael A
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

4K, 8 Camera NVR System

I am very disappointed with the live viewing options on the NVR. I purchased the 4K, 8 camera system but to my surprise after setting up the system, the monitor does not show the option on live view for just all eight cameras. It goes from six to nine cameras. You don’t even sell 9 camera systems. Who in their right mind would write a program for a non existent nine cameras system, but exclude the option for standard selling eight system. It does show the eight cameras live view which makes it just confusing as to why there is no consistency.

Review from nightowlsp.com
Helpful?3JQB7P6J90DF15382723892
Aug 28, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Nightowl product service is inadequate

Our first wireless night, owl cameras were successful for five years, for the final year. They did not connect well however, when they did, the picture was beyond adequate. We decided to replace them with more night our cameras and the result was a corruption of connectivity. Beware if you order a second set of cameras with the modem, you will soon realize that you cannot connect them. Then try calling customer service. They promised to call back every day and after eight days, we returned the cameras happily.

Helpful?3JQB7P6J90DF15382723892
Jan 16, 2026
Reviewer name: AARON
1 out of 5 stars
1 out of 5 stars review

No LAN funtion

Cameras are in and out, sometimes found others not. When attempting to use lan, cameras are sometimes never found, or when they are they displace a camera wired to the NVR. Support is non existant

Helpful?3JQB7P6J90DF15382723892
reply from Night Owl

Hi Aaron, we’re sorry to hear about the trouble you’re having with camera detection and LAN setup. That’s definitely frustrating and not the experience we want you to have. Intermittent camera discovery or cameras dropping can sometimes be related to network configuration or setup order, and our support team would like to help get this resolved. Please reach out to Night Owl Support directly so we can review your system details and assist further.<br />Night Owl SP Digital Support Team

Jul 5, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

I would give this zero stars if possible. Customer service never helped. System is not reliable. App only works rarely. Stay away from this.

Helpful?3JQB7P6J90DF15382723892
reply from Night Owl

We’re sorry to hear about the reliability and app issues you’ve experienced, especially after reaching out for assistance. This is not the experience we want for our customers. Please contact Night Owl Technical Support at (866) 390-1303, available 9am–9pm EST, 7 days a week, so our team can further troubleshoot your system and app connection.

Aug 18, 2025
Reviewer name: Shawn
1 out of 5 stars
1 out of 5 stars review

Falls way to short for it's price range

I really wanted to like this system, but there is nothing to like. Camera angles are terrible, night filtering is terrible, and the worse part is you can't make out a face from 15" away on a clear sunny day. It's so pixilated that it might as well be animated.

Helpful?3JQB7P6J90DF15382723892
reply from Night Owl

We’re sorry to hear the system hasn’t met your expectations. Our cameras are designed to deliver clear 12MP resolution, and the issues you describe are not typical. Factors such as camera placement, lighting conditions, and system settings can affect image clarity. If you’d like, our support team can help troubleshoot your setup to improve viewing angles and picture quality. Please reach out at 1-866-390-1303 so we can assist you directly.<br />– Night Owl SP Digital Support Team