Good Morning Irene. We're so sorry to hear about the fasteners not holding. Sometimes rubbing the fasteners in a circular motion will engage the tiny hooks on the fastener into the loops on the front of the brief. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 so that we may obtain more information regarding the brief product. - we look forward to hearing from you!I

Good Morning Judith! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Good Morning Gloria, We are sorry to hear about your experience as you should be getting only the very best quality when using the Member’s Mark Briefs. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining product left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Good Morning Sonia. We are sorry to hear about your experience with sizing as we want our briefs to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist

Good Morning. We are sorry to hear about your disappointment. The Brief products have the fasteners on either side. The Protective Underwear are the Pull Up type. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Hi Mike. Feedback from loyal fans like you is much appreciated, and we will share this with our team for their review. We always want you to feel comfortable and protected in our products, so we're disappointed to hear you had this recent leakage experience. We would like to speak with you to learn more and see how we can help. When you have time, please contact us at 888-301-0332

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.