"Firm" should not be in the description of this mattress. This mattress is not firm and does not have any support along the edge. I have purchased several mattresses from Sam's Club over the years, and this is the only one that disappointed me.

Horrible mattress, was supposed to be firm, what a joke! Had to go out and buy a extra firm mattress topper so I would not sink down to the box springs. Don’t waste your money on this one folks!

I jjust purchased the Hotel queen 12” gel foam mattress yesterday. I didn’t know I wasn’t suppose to sleep on it until 24 hrs later. Anywho, I slept very well. THUMBS UP on this product. I didn’t know anything abt foam mattresses. Lol

At first the mattress was comfortable, but that only lasted a few months. After a year or so, the mattress has started to lose shape and I have been noticing the lack of quality sleep.

Very comfortable bed to sleep on. After the second night I realized it was softer than I needed my bed to be. Other than that its a great buy. If you need something right away like I did. Furniture stores are on back order.

[This review was collected as part of a promotion.] I am done with the old style mattresses. This one showed up in a rather small box thanks to it being vacuum sealed. I brought it up stairs, took off the plastic and presto I had a ready to go mattress. It is super comfortable and I slept great on it. Do yourself a favor and get rid of your old mattress. You won't regret it.

[This review was collected as part of a promotion.] I really love my Member's Mark 12 inch mattress. I have never slept on a mattress quite like this one before now. I find it to be very comfortabale and I woke up feeling refreshed. I did not toss and turn trying to fall asleep like I usually do. This mattress is so soft that I recommend it to anyone!

I bought this on sale in the store for the ease of getting it home. I had no issues with it inflating (I gave it 3 days), no chemical smell & no issues with saggy or bunched fabric as all mentioned in other bad reviews, so I feel lucky. I hated it for the 1st week & slept like crap, BUT now 3 weeks later I’ve adjusted & sleep great. It is more soft/medium then firm & squish’s down when you sit on the side. All in all a nice mattress for the price. Side not, I’m 140# and my husband is 225# he liked it from day one.

[This review was collected as part of a promotion.] I initially got the mattress for my guest room but after I unpacked it and tried it out, I decided to move it to my room! The box is amazingly small, but the mattress was easy to open and then like magic, it ‘blooms’. It’s hard to believe that a regular sized mattress came out of that box! The cover on the mattress is very soft but feels durable, and the cool touch is wonderful for Texas! This mattress feels soft and luxurious and supportive all at the same time.

[This review was collected as part of a promotion.] I just love my members mark premium hotel collection mattress. Its the most comfortable mattress I've ever slept on. The cooling gel is great i usually sweat all night but on this mattress i didn't sweat at all. I definitely recommend everybody getting one!