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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

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Showing 621-630 of 1,540 reviews
Dec 10, 2024
Joe_Stuck
5 out of 5 stars
5 out of 5 stars review

Firm King. Love it!

After much research we chose this firm, king size mattress. After originally leaning towards a hybrid mattress with springs and foam, we are extremely pleased with our all foam mattress. IMO, the addition of springs just adds an unnecessary quality risk with the way these "bed in a box" mattresses are packed. We had concerns about returnability and felt that a Sam's Club product (Members Mark) would be more highly supported in case there were issues. This mattress gives firm support, yet is comfortable whether a side sleeper or back/stomach sleeper. Without a legitimate firm mattress we are subject to back discomfort. After 7 nights of use we are happy to say that we are extremely pleased with our choice.

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Feb 24, 2024
Carivette
3 out of 5 stars
3 out of 5 stars review

Comfort but very concerning paint-like smell

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

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Nov 29, 2023
Ess1234
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

7+ months pregnant

Mattress is decent and firm enough for my back. Was sleeping on an top of the line air mattress previously and it popped. Decided to get this mattress after looking at many others. 7 months pregnant and very supportive. It came right on time. Works for me.

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May 11, 2025
Grams
1 out of 5 stars
1 out of 5 stars review

Meh

This mattress is a year old. I paid $399 for it. It has already broken down on one side under the weight of a 165 lb man who does not move a lot during sleep due to disability. I have mattresses on adjustable beds that are older and have not yet broken down under my weight or the constant up and down of adjustment. I'm not very happy.

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Nov 25, 2022
Nap Queen
5 out of 5 stars
5 out of 5 stars review

Favorite Mattress in our house

I love this mattress. We purchased it in Feb 2021 and I feel like I’ve given it plenty of time to have any issues and there are literally non that I can think of. I want 3 more of these. It is literally my favorite mattress in our house. Cannot recommend enough!

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Jul 11, 2021
Andrew
3 out of 5 stars
3 out of 5 stars review

Ok

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

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May 26, 2021
Angel
3 out of 5 stars
3 out of 5 stars review

Lives up to the name

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

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Feb 1, 2022
864_Sparkle
1 out of 5 stars
1 out of 5 stars review

Took a chance

I took a chance by reading all the great reviews. Well that chance was a gamble I lost. Where do I start. First I let it air out for 72 hrs 24 more hrs than recommended and it still never fully inflated. Second this mattress is totally uncomfortable. I’ve slept on cots while deployed that was more comfortable. This was $400 plus bucks down the drain that I couldn’t afford. You live and you learn.

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May 19, 2023
SJC
1 out of 5 stars
1 out of 5 stars review

THEY CHANGED THE QUALITY

So my partner and I originally purchased this one mattress in 2020. At the time, it was the most incredible mattress with great support- we couldn’t believe it was only $400. After owning it for two years we noticed the mattress wears down a lot quicker than what a mattress should and wanted to exchange it thinking it just may be a minor defect. Sam’s club was kind enough to exchange it for us behind their member mark lifetime warranty guarantee. When we got the new mattress we immediately could tell that it didn’t feel the same as the original one we purchased. We have it it a chance thinking it just needed a few days out of the box but unfortunately it just wasn’t the case.

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reply from Member's Mark

We're sorry the mattress wasn't right for you, SJC. You can use the Member's Mark 100% Satisfaction Guarantee to exchange this for a more firm model. Please contact Member Support at (888) 301-0332 if you need any assistance.

Dec 14, 2021
Sue in Idaho
5 out of 5 stars
5 out of 5 stars review

Love this mattress!

I cannot say enough good things about this mattress!! It is incredible to wake up with no pain! My husband and I are sleeping better than we have in years! Setup was easy. It does take a little time to allow it to fully expand (it comes compressed). There are no pressure points.

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