Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

Member photos

  • +79 images
Sort by |
Showing 571-580 of 1,512 reviews
Feb 24, 2024
Carivette
3 out of 5 stars review

Comfort but very concerning paint-like smell

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

Helpful?2P0LE98T4IU015361300636
Feb 28, 2022
Mattress is a wormhole
1 out of 5 stars review

Deceiving description

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

Helpful?2P0LE98T4IU015361300636
Mar 2, 2021
2xmommy2011
3 out of 5 stars review

Comfortable but...

It STINKS!! We’ve had it for 6 weeks and it still smells horrible. Hubby still hasn’t gotten his sense of smell back from Covid or I’m sure he would’ve complained. I unzipped the cover today hoping it would air out some and now the dang zipper is broken so I don’t recommend that! It’s super comfy and I don’t feel my wiggly hubby at all. I would recommend for comfort but the smell is bad. I’ve tried all kinds of things. Also the top layer of foam sort of wads up. You can’t feel it but it’s kind of annoying to see it.

Helpful?2P0LE98T4IU015361300636
Feb 19, 2023
Moserjes
1 out of 5 stars review

Absolutely terrible

We bought this mattress maybe a year ago to replace a 15 year old mattress. At first we loved it but it quickly went down hill from there. We let it set up for a full 48 hours to lay on it and the first month was nice. Then to my surprise the middle started sagging and BAD. After numerous spins over the last few months this mattress is almost unusable as the center sinks so bad that my fiancé and myself wake up basically on top of eachother every single morning and with worsening back pain each day. Absolutely do not suggest this mattress and am currently looking into their “10 year warranty” they advertise

Helpful?2P0LE98T4IU015361300636
reply from Member's Mark

We are sorry for your experience with this mattress, Moserjes. Please know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

Mar 14, 2023
SheLan S
5 out of 5 stars review

Verified Purchase

Best

Love it! Great quality!

Helpful?2P0LE98T4IU015361300636
Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam's through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won't fit in) and drive it back. I also don't live near Sam's so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

Helpful?2P0LE98T4IU015361300636
May 15, 2022
Ruth191
1 out of 5 stars review

This Mattress is Crap!

First it did not raise to 12" . Almost 11". The mattress is super soft and it sucks you into it. When you try to get out it bottoms out to the frame. It's the most uncomfortable mattress to sleep on. Sam's should be ashamed to produce this type of product. It's true, you get what you pay for as we thought we would try it out as we bought another brand similar to this and it lasted about 6 years and was very comfortable but that was not the case with this one. Don't waste your time taking this one home because you will be returning it. I hope they let us return it!

Helpful?2P0LE98T4IU015361300636
Feb 13, 2022
Jessica
2 out of 5 stars review

Mattress Still Stinks 2 Months Later

The mattress is comfortable. I’m giving a rating of two stars because it wreaks of chemicals. It still smells just like it did the day it came out of the box and it’s been two months. The information pamphlet says it should stop smelling a few days after we unbox it. We have to air out the room daily.

Helpful?2P0LE98T4IU015361300636
Jul 11, 2021
Msa
1 out of 5 stars review

Stinks

Bought this at the end of may and here we are in July. Still has the chemical odor smell. In order to take it back, you have to have the box and be able to get the expanded mattress to the store. A bit ridiculous! Waste of 400 bucks. And this is the second bed from there that stinks. We bought a king bed the month before. So much for using membership perks to get a quality bed. Very disappointing considering the promises of satisfaction! Not satisfied. Not happy. Not renewing my membership.

Helpful?2P0LE98T4IU015361300636
Dec 3, 2023
Gaby
5 out of 5 stars review

Verified Purchase

Mattress

Very comfortable

Helpful?2P0LE98T4IU015361300636