I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

If firm is this soft, I would hate to imagine sleeping on the ultra plush. This mattress is so soft it is ridiculous. softer than my soft old foam mattress. returning as soon as possible. if you like soft mattresses that come delivered in an easy box rolled up- this is for you.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

Worked in a jam. Picked up a mattress on the cheap after ours was ripped my movers. I also picked up 2 twin xl for 2 of my kids after they got new beds. I shoukd have known better for our adult bed. It was comfortable for a little over a year, then had noticeable dips and sag in the top layer. My partner and I both weigh between 140-150, so we aren't overly large people. Rotating the mattress didn't help prevent the sag. After 1.5 years my back couldn't take it anymore, and this mattress had to go. I'm also noticing a bit of sag in the 8 year old's mattress. She's under 100lbs AND doesn't live with us/sleep here full time. The top layer just doesn't hold up. No issues on the mattress for the 4yr old but... she's 4. Same thing there - that she doesn't sleep over at our place every night. Wishing I had just gotten innerspring mattresses for the kids, and gone back to our original mattress (Tuft and Needle) from the get go.

The mattress is quite a bit softer than advertised.

Love this mattress! The negative reviews did bring a bit of concern but this mattress is amazing!

A nice value. Super comfy

The mattress had an indentation across the entire width that would not reform to normal shape.

This mattress is a little softer than I thought it would be.