We're sorry for the confusion. On the listing for this item on Walmart.com (including both the description and the product photos), it does not show that this model comes with a paddle. We appreciate the feedback that you have provided to us as we are always looking for ways to make improvements. If you have any other questions, feel free to reach out to us at reviews@lifetime.com.

We're sorry you're having trouble with your new kayak. Please give our customer service team a call and we can troubleshoot the issue with you and see if we can figure out what is happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT). *DC