Thanks for your review of our Mr. Clean Magic Eraser, Extra Durable variety. It may help to know our Magic Erasers work like a pencil eraser, as you use them, to rub out mistakes and stuck on grime, they're designed to wear down. Be sure you've added water to your eraser, and gently squeeze out excess water. Then, keep it as flat as possible as your use it to remove stuck on marks and the like. If you'd like to talk more with us about this, we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Dial 1 (800) 867-2532.

We are sorry that the scuff marks did not come off your wall while using your Magic Eraser, Leona. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. To use Magic Eraser, wet the Magic Eraser with water, then squeeze out excess water. Gently rub it on surfaces to remove tough dirt and grime. Once done, rinse with water to remove leftover mess. So we can help you get the results you expect, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

We're glad you reached out about this, Jill. With the Magic Erasers being designed to break down with use, how much pressure is used as well as how rough the surface they're used on, affects how long they last. When you have a chance, please reach out to us at (800) 248-1612 and we'll make sure you get the most out of each eraser.