Thanks for letting me know you're a fan of my Erasers, Grace. It may help to know the type of surface you're cleaning with my Magic Erasers can cause more crumbles than you expect. This may help, know that my Erasers are designed to wear down like a pencil eraser. Reduce the crumbles by lightly dampening the Eraser, gently squeeze our any excess water as needed, and hold it as flat as possible to rub out those stubborn marks. Keep this in mind, and I know it'll help you get your best Clean on.

Thanks for letting me know you're a fan of my Erasers, Kristy. It may help to know my Magic Erasers are designed to crumble, wearing down just like a pencil eraser. Reduce the crumbles by lightly dampening the Eraser, gently squeeze out any excess water as needed, and hold it as flat as possible while rubbing off those stubborn marks. Keep this in mind, and I know it'll help you get your best Clean on.

We are sorry you didn't get the results you expected with your Magic Erasers, Weeta. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

Deborah, my goal is to make all that unwanted grime and mess to go away. That's why I created my Magic Eraser. By simply wetting the eraser and scrubbing as needed, all you need to do is say goodbye to the grub, and hi to clean. I would love to hear from you about this and help. Please call my team at (800) 248-1612.