Thank you for your feedback. Please contact our customer service support team will do their best to get you unit to optimal condition by sending out the parts missing. We are here to walk you through getting your treadmill up and running properly, for your convenience and future reference we also have some adjustment and maintenance videos located on our YouTube channel, http://www.youtube.com/user/paradigmhw, We would be able to replace parts of the unit, Please contact us, our toll free Customer Service number is 844-641-7921 or email us at Service@paradigmhw.com. Once again thank you for the feedback you have provided, it will be helpful in improving the overall quality of this Treadmill.