TreadmillWe are sorry that the user interface for this treadmill did not meet your personal preferences.Be assured that your personal data is legally protected. We use your data for legal business purposes. Visit iFIT.com/privacy-policy to review the purposes we have in collecting any data through this machine. Most of the uses pertain to iFIT membership, if a user has a subscription.If you prefer to opt-out of any of the uses described in the Privacy Policy, a link to the form is given on that page, or also shown in the footer at the bottom of iFIT.com.An internet connection is required for many of the features to work on this equipment. If you would like further assistance with your machine or have any questions, contact us at ce@ProForm.com.Thanks - ProForm

LenaWe’re sorry the app is not working on this treadmill at the moment. Let’s look into the reasons behind this problem and get your machine working correctly.We understand the concern and know your fitness goals are important to you.Please email us at ce@ProForm.com with the case number 1-R101818 in the subject line and so we can look into your individual case and offer more personalized assistance.Thanks - ProForm

ATWe are glad this machine has been a good addition to your fitness routine for the past couple of months but are sorry for it seems to be in need for a troubleshooting session.We ask for patience as we are facing a high amount of requests at this time from our customers in this busy season. We are confident that you will hear from us and we will be able to resolve this issue with you as soon as possible.Email us at ce@ProForm.com with the case number, 1-R102260, in the subject line and we will respond as soon as we can. We hope you are then able to return here to update your star rating to reflect your full experience with this treadmill.Thanks - ProForm