New square bottle design is not good for the following reasons: 1. Height of bottle is too tall for plastic dispenser pipe on bottom load water cooler. Pipe is 2 inches shorter than the bottle resulting in 2 inches of water left at the bottom of bottle. 2. Bottles are filled with water to the extreme rim top which results in spilt/water on the floor when attempting to remove plastic cap seal. This happens on 95% of the bottles which is a waste of water. 3. Square bottle design does not fit storage stacker smoothly as round bottle design did. 4. No handle on bottle makes it difficult to carry and change out.

The water bottle is really convenient and the price is right. However, it has been out of stock for a few weeks and we're not sure when it will come back. After chatting with the Sam's customer service, it seems like Sam's never restock the water bottle since there is no request to bring back the item. So, if you want Sam's to restock the water bottle, chat with the customer service rep and request to bring back the water bottle.

I loved this option vs having to go with Primo, who has monopolized the entire water delivery business. I dropped my Primo account, bought Sam's Club water dispensers, ordered my water and thought, "this is great". Then, a few weeks later, I went to re-order and the product was out of stock. I checked daily for weeks on end. After about a month I called customer service to be told there is a supply chain issue with no update on when it will be resolved. Months have gone by with no water. My fear is there are just switching to Primo and we are going to be left with zero options. It is very irritating that I just bought 3 water coolers from Sam's Club but have absolutely no way to get water for them. If I would have known this I would have just bought cases of water for my staff.

I HATE this new design. Not only does the bottles not fit in my standard universal water jug stand (since they're square now) but they also don't fit in my primo water machine. I bought two primo water machines last year from Sam's for my business. I loved that Sam's carried the Marks Member 4 gallon water jugs that fit perfect in the Primo machines. But now since they changed the size and design of the water jugs it no longer fits in the machine. The bottle is way too tall and the hose that sucks up the water can't reach the bottom any more to suck up all the water. Now it leaves at least 1/2 a gallon of water in the bottom of the jug and that the machine can't reach. Please change the design back to the standard size round bottles.

I have the Primo cooler, and this new bottle design is taller, sleeker, but leaves about 2 cups of water at the bottom that I have to find something to use it for. The Primo hose does not reach the bottom of the bottle as it did in the previous water bottle design. However, it is still cheaper than other gallon bottled waters, so there's that.

Very disappointed that the new shape doesn't fit in my igloo retro water cooler. It's too tall. The old version fit fine and my dispenser states it holds 3-5 gallon bottles....but not these ones. I won't be buying again unless they change back to the old shape.

So irritated. We just bought a primo water machine this year from Sam's. We chose this machine because the 4 gallon waters Sam's carried fit perfect with the Primo machine. We loved how easy it was to just go pick up our water refills locally instead of having to order water jugs. Then for some reason they went and changed the size and design of the jug so it no longer fits in the machine. It's way too tall. No clue what machines they were trying to make these for but so far all I've seen are bad reviews of people saying they don't fit their machine. If this change was necessary that's fine but the company should have enough sense to at least put the bottle measurments on the product description or list the machines this jug is compatible with.

I have a Primo bottom loader water dispense and have been purchasing water from Sam's for over 10 years. As I shopped to buy water for the dispenser I knew right away that the new design would not fit into the dispenser. I'm not quite sure what you mean "compatible most water dispensers". It's not like there are many to choose from. The Primo is one of the most available. Even the top loaded would be difficult since they have a round base for the bottle to fit into. Sad to see this move with little research.

These new bottles are so much taller than the old watter jugs and it says "fits most water dispenser machines", which it definitely doesn't. I bought my machine from Sam's Club and these bottles are so much taller than the old ones which actually fit in the machines. I have a bottom load and those are included in what these bottles should work in. These wouldn't be stable on a top load machine with the shaping and don't fit into the bottom load because of their height. Need to go back to the old bottle shape and height, as well as consider changing to the 5 gallon size.

These new bottles are great for storage but as far as the primo machine bottom load goes the water suction stick for dispensing water is not long enough to empty the qhole bottle of water i still have a half gallon or close to a gallon that will not dispense there for this is a waste for me and now i cannot buy sams club water bottles anymore that costs me more now in the long run not happy been buying members mark water for years they need to go back to a shorter bottle