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Member ratings & reviews for
Cottonelle Mega Ultra Comfort Care, 24 Mega Rolls (268 Sheets/24 Rolls)
4.6 out of 5 stars
stars3,678 ratings3,628 reviews
  1. 5 stars78% (2,852)
  2. 4 stars15% (534)
  3. 3 stars4% (138)
  4. 2 stars2% (58)
  5. 1 star3% (96)

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Showing 151-160 of 3,628 reviews
Apr 5, 2020
ZALLISTER
5 out of 5 stars review

LOOKING BEHIND IS LOOKING AHEAD

AS WE GET OLDER TOILET PAPER BECOMES MORE AND MORE IMPORTANT. AFTER DECADES OF TRYING ALL OTHER BRANDS WE FIND THE TRUTH ABOUT TOILET PAPER. COTTONELLE CLEANS THE BEST WITH THE MOST COMFORT. BECAUSE IT IS STRONGER WE CAN USE LESS TO DO A BETTER JOB SO THE ROLL LASTS LONGER THAN OTHER BRANDS AND THESE DAYS HAVING A ROLL WHEN YOU NEED IT IS VERY IMPORTANT BECAUSE IT IS HARD TO COME BY. I DREAD THE THOUGHT OF USING ANY OTHER BRAND AND WILL BE VERY HAPPY TO BE ABLE TO GO INTO A STORE AND FIND COTTONELLE WHERE I NEED TO.

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
Jul 26, 2018
disappointed52
1 out of 5 stars review

What Were You Thinking?

I've been a loyal Cottonelle user since the product hit the market in the 70's. When I opened my newest pack I noticed the rolls looked strange. Why so small, like something you'd find at a a highway rest stop? After looking at the wrapping I could see the roll size has diminished by 1/2 an inch (4.0" to 3.5"). My husband even asked "what happened?" The roll looks strange on the holder hardware in the bathroom, and fits so loosely now that it slides when the plys are torn during use. I've returned an unopened pack to Target. I did some investigating and see another major supplier has diminished the size of its rolls as well. This may ultimately be the future industry standard. But for now, you've lost a customer.

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Cottonelle Brand Team

We’re so glad you left your feedback. Being a loyal Cottonelle Brand customer for long you, you know the quality our tp provides and the superior clean you experience. It sounds like your most recent purchase didn’t reach our quality standards and we’d like to speak with you more learn about your experience. Please reach out to us when you have a moment at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Thank you.

May 23, 2014
MCAT
1 out of 5 stars review

new ultra care sucks!

They couldn't leave a good thing alone. Had to go changing it up. I hate the new quilts, bring back the stripes. The product leaves fuzz on everything it touches and shreds easy. Its also thinner. Dont want ultra comfort. Bring back Ultra Strong! Guess I'll have to go back to Charmin. Let me know if it changes back.

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Kimberly-Clark

Hi MCAT. We value our consumers' opinions and are always trying to improve. Because of this, we'd like to learn more about your experience with Cottonelle Ultra Comfort Care toilet paper directly. When you have a chance, please contact our Consumer Services team at http://bit.ly/Kd9nCn. Thank you for reaching out to us!

Jan 8, 2016
Janlice
1 out of 5 stars review

Size change

I agree with other reviewers that the size change is a fatal flaw. We are long time customers and liked the original product a lot. The smaller rolls are disappointing to say the least. I find the change devious and insulting to the customer. It is so clearly a way to save money for Cottonelle, and does not improve the customer experience. We will be looking for a new product.

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Family Care

Hi, Janlice. Thank you for reaching out to us. As you have noticed, we've narrowed the rolls slightly in order to reinvest in the Cottonelle brand. This allows us to continue to provide our consumers with the highest quality product possible. For your future purchases, be sure to sign up and use Cottonelle Toilet Paper coupons at http://spr.ly/6182BBUu8.  

Jun 28, 2016
Elle
1 out of 5 stars review

Losing Ground

Of all things this morning I was researching the different Cottenelle choices as our last large bunch triple roll was horrible, thin and scratchy. All rolls. I though maybe we bought the wrong selection but after coming here I realize it was what use to be a wonderful Toilet paper that we have used for over ten years. It does not even make the top three worth consumers report on cushy. Not sure what we will buy this morning but are definitely looking at other brands. What happened to your quality in the past year? We are young seniors, so we have had a lifetime to try different products but until today, it was Cottenelle for the past ten or twelve years. No more

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Cottonelle Brand

Thank you for your feedback, Elle. Providing our consumers with a quality product is important to us. Our Ultra Comfort Care toilet paper is ultra cushiony and ultra luxurious and we've not made any recent changes, but it appears that it does not fit your needs. We would suggest trying our Cottonelle Gentle Care Toilet Paper which is enriched with aloe and vitamin E. We hope you'll give it a try soon!

Jan 18, 2017
Frustrated in SC
3 out of 5 stars review

Where is the 4-1/2" width?

I have been purchasing Cottonelle ultra for years and it was my brand of choice until they quit making the 4-1/2" width. Unfortunately, along with Cottonelle, almost all the brands have gone to the 3-3/4" width. I will continue to search for the 4-1/2" width and will then have my new brand of choice. It amazes me that manufacturers will provide a variety of sizes in the number of sheets but not in the width!

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Cottonelle Brand

Thanks for being a fan over the years. Cottonelle Ultra Comfort Care TP has not gone through any recent changes that would affect it's size. You can learn more about it online at https://www.cottonelle.com/products/cottonelle-ultra-comfort-care-toilet-paper. Have a great day.

Jul 4, 2018
LindaDX
2 out of 5 stars review

*sigh*

I was a diehard Cottonelle fan... until they went and changed the texture of the Ultra Comfort Care. It used to be nice and strong and didn't roll and break off into little bits that got stuck where they shouldn't get stuck. But now that's exactly what it does. It's dusty and begins falling apart as soon as it gets wet. Now I have to find another toilet tissue. Cottonelle, as the old saying goes - if it ain't broke, don't fix it. It's a little *too* soft. Soft is good, but thick and strong is better.

Review from cottonelle.com
Helpful?5WVDUSQTDC2T15321407018
reply from Cottonelle Brand

Your Cottonelle loyalty isn’t taken lightly, LindaDX, so we want to learn more and make things right for you. Please hang on to this package of tp and connect with us at 1-877-642-6886 (weekdays, 7:30 am - 7:00 pm CT). We look forward to earning your trust with our products once again. Thank you.

Jan 25, 2026
tuyenn14_3082
5 out of 5 stars review

Soft and durable.

[This review was collected as part of a promotion.] I love Cottenelle for it's ridges and softness. You can tear it without it falling to pieces and your fingers don't poke thru unless you're real rough! Definitely recommend! I will buy no other!.. the pepper are very thick. The roll very big.and nice packaging..

Review from influenster.com
Helpful?5WVDUSQTDC2T15321407018
Jun 20, 2023
tina
5 out of 5 stars review

Verified Purchase

good bargain

quick delivery good bargain

Review from walmart.com
Helpful?5WVDUSQTDC2T15321407018
Sep 13, 2023
Cynthia
5 out of 5 stars review

Verified Purchase

It's a great product at a good price

Review from walmart.com
Helpful?5WVDUSQTDC2T15321407018