Thank you for bringing this matter to our attention. We would like the opportunity to investigate your feedback further. Please call us at 800-233-6332, and please mention case number 00501116! We look forward to hearing from you. -Taylor

Thank you for bringing this matter to our attention. Our intention is never to be disappointed. Please call us at 800-233-6332 Monday-Friday 8am-5pm CST and please reference your case number 00614369 when calling. We look forward to hearing from you. -Sherri