Your loyalty means so much to us, Gail, and we pride ourselves on providing you with quality and comfort. We have strict quality controls in place to ensure this, and if that isn't what you received, we'd like to help to make it right. Please call us at 1-800-777-8337 Monday-Friday 9am-6pm EST.

We appreciate your loyalty and apologize for this experience with your recent Puffs Tissues. We'll certainly let Quality Control know your tissues felt extremely thin, and we assure you there are strict controls during manufacturing to try unpleasant experiences like this. The thickness of our tissues hasn't changed, and we're sorry your product wasn't up to par. So we can learn more from you and help with your product, please call us at 1-800-777-8337.

Helping comfort you and your nose one tissue at a time is our goal. To ensure this, we have strict quality controls in place so that only our best reaches you. We're very sorry to hear that was not what you received. We'd really like to see how we can help, and get you back to the quality of Puffs that you know and trust. Please give us a quick call at 1-800-777-8337. Our hours are 9am-6pm EST Monday-Friday. Puffs Team