reply from Charmin
We're beary sorry to hear we won't have your back anymore, Scott, and you can be sure we're sharing your disappointment with the Quality Team. You should get the irresistible softness of Charmin with every wipe, and all of our Charmin products are made using the highest quality standards and checked many times during the manufacturing process to ensure this. However, there is still a possibility your tissue wasn't up to the standard we expect, and we're sad some may have rolled away way too thin. We'd like to review your experience further to help with your purchase and have the team research this to understand what happened. When you can, please call us at 1-800-777-1410, M-F, 9 AM to 6 PM EST.