We're sorry to hear this, since we can assure you that our toilet paper goes through many quality checks to ensure that it reaches you in the best possible condition. We haven't made any recent changes to the width of our rolls. However, it may be helpful to know that we offer a variety of sizes, and some of our sizes feature different widths. Our Giant roll is 3.92 x 4.0, but our Jumbo roll is 4.5 x 4.0. We'll be sure to pass your comments along to the rest of our team, and we'd be happy to answer any questions you may have. When you have a chance, please give us a call at (800) 777-1410.