Hello, Mrbonner! Thank you for your review. We sincerely apologize for your experience with your appliance. If you are experiencing cooling issues, please check the following conditions: clean air filter, if dirty, set air conditioner to a lower temperature, re position air louvers for a more efficient air flow, make sure the appliance is not blocked by drapes, blinds, furniture etc., and close all doors, windows and other cool air escapes. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana

Hello, Emmm! We are pleased to know the AC is working well for you. We aim to make the unit as quiet as possible but there are still sounds you may hear during operation. Page 5 in the Use and Care Guide provides an explanation of normal operating sounds. If you should need further assistance, feel free to chat with us at Frigidaire.com or you can contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Bianca

Hi, Andy26868! Sorry to hear about your issues with the AC. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us via chat at Frigidaire.com or via phone at 800-374-4432 so we can assist with this matter. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Bianca