Thank you for reaching out, and for informing us about your experience. Please know that we're always at your service. To start, let's move to a platform that supports back and forth messaging. You may send us a private message about your concern, and include the model number of your LG DVD (BP350), and your contact info, on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. ~Bridge

Hi, James. Thank you for taking the time to leave us feedback. We're sorry to hear that your LG Blu-ray Player stopped reading Blu-Ray discs. Please check this link: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368 to see some tips and guides on how to fix your LG Blu-ray Player. If the issue still persists after trying the steps, please do not hesitate to send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to assist you. ^ Dan

Thank you for taking the time to review our product and bringing this to our attention. This issue will be escalated for review and correction. We apologize for any inconvenience caused. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane