Hello,We appreciate you taking the time to share your review. We acknowledge your disappointment and sincerely apologize for any inconvenience caused. Kindly reach out directly to the retailer, for more assistance. This is not the experience we would like you to have with one of our items. Please reach out to the Moreover, please feel free to contact us directly so we can further assist you with your concern. You can reach us via our official Coleman "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.Thank you and please stay safe!Coleman Consumer Care