Thank you for taking the time to get in touch with us about the (product). We do apologize that the product was not to your expectations and appreciate you giving your honest opinion. Would like to provide some tips for using the dropper that I hope will help. 1. Unscrew and remove the dropper from the bottle. 2. Squeeze the bulb to dispense any remaining serum. 3. While still squeezing the bulb, reinsert the dropper into the bottle. 4. Release the bulb. This will pull the serum into the dropper tube. 5. Remove the dropper and squeeze to dispense. So that we can share your concerns with the rest of the Olay Team. Please contact us at 1-800-285-5170, so we can speak with you more about this.

Thank you for taking the time to get in touch with us about the Olay Hyaluronic + Peptide 24 Serum, and we do apologize that the product was not to your expectations. We package our products using precise filling equipment to ensure the right amount of product is in each container. They're filled by weight and are checked several times along the production line. In fact, they're slightly overfilled to make sure the correct amount of product is inside the bottle and the amount of product printed on the package is the actual amount available for you to use. Because of this I'm confident the bottle is full, but it's possible the dropper isn't pulling up enough liquid. Here are some tips for using the dropper that I hope will help. 1.Unscrew and remove the dropper from the bottle. Squeeze the bulb to dispense any remaining serum. 2.While still squeezing the bulb, reinsert the dropper into the bottle. 3.Release the bulb. This will pull the serum into the dropper tube. 4.Remove the dropper and squeeze to dispense. So that we can share your concerns with the rest of the Olay Team. Please contact us at 1-800-285-5170, so we can speak with you more about this.