Hello Jack, please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. No matter where the TV was purchased from or where the TV currently is, we will always be more than happy to assist with trouble shooting.

Hello Kevin, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television.

Thank you for taking time to leave us your feedback. Typically, when a TV freezes up, that can be fixed with a power cycle. To power cycle a TV you will want to unplug the power and then hold the power button on the back of the TV for at least 5-10 seconds while unplugged. After those 5-10 seconds go ahead and plug the power back in and try again. If issues persist or you have any questions, please don’t hesitate to contact us by going to support.vizio.com and clicking ‘contact us’.

Hello Linda, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future. 

Hi there, I'm sorry to hear you're having that issue with your device. VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television.

At VIZIO we obsess over every detail so we can deliver the best products with you in mind. To make sure you’re getting the most out of your VIZIO TV, we’d recommend that you connect your devices with an HDMI cable, and that you’re getting an HD (or UHD) signal. You can also adjust your picture settings in the Menu under ‘Picture Mode’ to align with the content you’re watching or room brightness. If you’d like any assistance adjusting your picture settings, our customer support team would love to help you dial in the TV to your preference. You can reach them at support.vizio.com and clicking ‘Contact Us’.