We're sorry to hear that you feel this way, Gail, since our toilet paper goes through many quality checks to ensure that it reaches you in the best possible condition. We'll be sure to share your comments with our team. We'd like to mention that we haven't made any changes to the width of our Mega rolls. Also, we have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Please give us a call at (800) 777-1410 if there's anything more we can help you with.

We're thrilled to know you're finding exactly what you need with Charmin Ultra Strong, Hazel. Over the years, your needs do change, and learning you've found your newest favorite is great. If there's anything else you'd like to share with us about your experience, we'd appreciate the feedback, reach out Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.