We're sorry to hear that you feel this way, since we do have many quality checks in place to ensure that our Ultra Strong reaches you in the best possible condition. We do value feedback such as this, and we'll be sure to pass your thoughts along to the rest of our team. We'd like to mention that we last updated our Ultra Strong in August 2022, and this was to introduce a new emboss. We'd be happy to look into this further and gather some details for our Quality Team, so please give us a call at (800) 777-1410 when you're able.