I just picked up twenty rolls of the New-Improved Charmin Ultra Strong. Yah the roll is a quarter inch narrower… again. It works, but I would be willing to pay more to have it back. I have twenty rolls of this stuff but I will be take a ruler with me when I start shopping for a replacement brand next week.

I have purchased your brand of toilet paper for 25+yrs. When the "Ultra Strong" came out, I would only buy that particular one. I even suggested it to family and friends. However, In recent months I have notice the quality diminishing. The rolls used to last a very long time and now we are going thru them like they are the tiniest rolls of product you offer. The tp is much thinner than it was when I first started using it. Whatever you changed, will you please change it back? Customer service trumps greed any day. Thanks.

I have been buying Charmin for 20yrs and now it is getting more expensive and I'm getting a cheaper product. Ultra is getting soooo thin I have to use twice as much. I'm so disappointed in Charmin I'm changing brands. It falls apart and you have to use too much to finish the job. I expect to get what I pay for since I'm literally flushing my money down the toilet.

Why don't you make the double rolls anymore??? The larger rolls do NOT fit the toilet paper holders! We have three bathrooms and all of our bathrooms are small - there is no "extra" room next to the toilet to extend the roll out. What is so hard about continuing to make the single or double rolls?

We've been happily buying Charmin Ultra Strong for quite a while. However, on our most recent purchase, the width of the rolls has decreased substantially from the standard width. It's not only less useful, the narrow-width rolls look terrible in our paper dispenser! What is going on? Is there some subcontractor that's producing inferior rolls for Charmin? Charmin needs to figure out what's going on, and address the problem.

Ultra Strong Charmin used to be my favorite. I used it in my house exclusively, but i'm very disappointed in the reduction of the size of the sheet. Reducing the size from 4" means I can no longer use less like your ad says. Though the thickness is still there, the smaller size reminds me of the paper you get in public bathrooms. It doesn't even fit on my holder properly and falls off when I get close to the end. You should have increased the cost a quarter and left the size and quality. I GUESS I'M GOING BACK TO COTTENELLE.

I have used this product for at least 20 years. Up until a few months ago I would have given it 5 stars. They have put less paper on the rolls but still charge the same price. please go back to the way it used to be. Am on fixed budget and want my moneys worth.

Has anyone noticed that they have cut the width of the product again. Now it's down to 3.9". This is below some of their competitors, at least for a while. I intend to buy toilet tissue that is over 4", as long as it is still available. So long Charmin

I thought there must have been a production error with the width of a recent pack of Charmin Ultra Strong. I came on the site to ask about it, and now I have my answer: the roll has indeed been narrowed ... to the width of cheap gas station toilet paper on those giant rolls. I will definitely no longer purchase your product.

My family has used Charmin tissue for over 40 years, and now you are making the rolls much narrow than before. This I do not like, and I may change to a different tissue. You are charging the same price for less tissue, and due to this, your profit margin will increase. So you may just be making this product for one less family. and I will pass this change to anyone that I know uses Charmin. Always loved it before the new size.