Lorilu, we care about improving your dryer's performance. Let's explore solutions to get your unit working correctly. Here is a guide to help you troubleshoot if your dryer is not getting hot and drying your clothes. Please click on the embedded word. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148547242) to help our team pull up your information. Have a great day. ^Camille

Hello, I can understand how frustrating this must be. If you are still experiencing this concern with your dryer not drying all the way; Try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01000999/

Hello there. We want you to love your dryer. Let's go ahead and check why it takes time to dry. Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please check these links for details. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/ What to do if your Samsung dryer isn't heating or drying | Samsung US https://www.youtube.com/watch?v=LibK_OLFH4Q Keep your house safe, and your energy costs low with a little routine maintenance. Please check this link for details. Clean your Samsung dryer https://www.samsung.com/us/support/answer/ANS00050526/ There are so many cycles and settings available on your dryer, so you're really missing out if you're only using the defaults. Please check this link for details. Cycles, settings, and features on your Samsung dryer https://www.samsung.com/us/support/answer/ANS00051022/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille