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Customer reviews for SAMSUNG 65" Class QN85-Series Neo QLED 4K Smart TV - QN65QN85CDFXZA for
SAMSUNG 65" Class QN85-Series Neo QLED 4K Smart TV - QN65QN85CDFXZA
4.7 out of 5 stars
stars
111 ratings96 reviews
  1. 5 stars81% (90)
  2. 4 stars16% (18)
  3. 3 stars0% (0)
  4. 2 stars2% (2)
  5. 1 star1% (1)
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Showing 11-20 of 96 reviews
Jul 2, 2024
Reviewer name: BABear
5 out of 5 stars
5 out of 5 stars review

Love the amazing picture

[This review was collected as part of a promotion.] I love my new TV. I have wanted a QLED for a while and can say I am very happy with mine. I went from a 40 inch LED Samsung TV to a 55 inch QLED Samsung and I have really enjoyed the crisp clear picture. Although between the bigger screen and clearer picture detail I occasionally question if I really want to see every imperfection of the actor's skin but otherwise have no complaints about it. I have liked and enjoyed all of my Samsung TVs and I am really happy with this one.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Jul 2, 2024
Reviewer name: tbird4444
5 out of 5 stars
5 out of 5 stars review

Great resolution and All-around great TV

[This review was collected as part of a promotion.] I don't often write reviews, but after experiencing this updated and upgraded version of the TV, I had to say something. Calling it just a TV doesn't do it justice. It's truly a great product and an excellent investment. This TV has all the features for gaming, family movie nights, or catching up on the news – it even makes the news sound interesting! The picture quality is impressive, almost like being on set with the actors. The details are so clear that you can see the sweat dripping down an action hero's face or each raindrop as if it were in the living room. I now know what a Lamborghini sounds like, all thanks to this TV. A big shout out to the hardworking individuals behind this high-quality product! I'll definitely be purchasing more TVs for my other rooms in the future. Sincerely, Tom

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Dec 1, 2023
Reviewer name: Sandy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this TV!!

Picture clarity is amazing. Quick delivery. Set up easy.

Helpful?178O2ZUQ2F4O15293571969
Feb 19, 2024
Reviewer name: Grammy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Upgrade great!

TV replaced our main TV and is so much clearer and sharper! Sound is great, too.

Helpful?178O2ZUQ2F4O15293571969
Jun 11, 2023
Reviewer name: Paul
2 out of 5 stars
2 out of 5 stars review

Disappointing

My old Samsung plasma finally went out, so based on the reviews, I thought the 65" QN85C would be a good choice. With the QN85C I have to have the contrast all the way up and the brightness almost all the way up to get decent contrast. I prefer to have the brightness lower, but the contrast is terrible there. The remote is terrible. There are too many actions to get where you want to go. I saw an unboxing from the UK and they get the smart remote and one of the older style ones. Why don't both remotes come with the US models? If I cast a video to the TV, it is washed out and there is no way to adjust the picture that I could find. If you want to use you pictures in the ambient mode you must do it from your cell phone. You can't add them from the USB. The marketing says it will upscale inputs to 4K, but I don't see any improvement over standard HD, and the picture is not as sharp as it was on the plasma. If there is somewhere to turn that on, I haven't found it. Overall, a disappointment. I may decide to return it, but I don't know if the other models are any better.

Helpful?178O2ZUQ2F4O15293571969
reply from Samsung

Hi Paul,Thank you for taking the time to provide a detailed review of the QN85C TV. Please know we are here to help! I have a few troubleshooting recommendations that may improve your experience.First, to ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to Home > Menu > Settings > Support > Software Update.Next, regarding the image you are seeing on your screen, you may want to enable some Intelligent Mode options, as these recognize and analyze the surroundings, noise, content, and usage patterns to provide the best viewing experience. Go to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs: Adaptive Picture (2 options)- Optimized: Optimizes brightness & provides the best picture quality in real-time, based on the lighting condition & content you're viewing.- EyeComfort: Syncs sunrise/sunset times and ambient light intensity. After sunset, the mode provides warmer colors and lower brightness. The sunrise and sunset times can be manually changed.If the product’s colors or absolute whites/blacks seem to be off, run a Picture Test: Home > Menu > Support > Device Care > Self Diagnosis > Picture Test, and then I recommend you check whether Grayscale is set to On Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Grayscale.Finally, regarding the Samsung TV remote, please know that many of the buttons on your remote have multiple functions. For example, you can push the Volume button UP/DOWN to adjust the volume, and to MUTE the sound; you need to PRESS it in. If that same button is pressed for longer than 1 second, the Accessibility Shortcuts appear. Pressing the RETURN button (looks like a curved, backward-facing arrow) returns you to the previous menu; pressing it while watching a program will take you back to the previous channel.If you continue to have issues, please contact us so we can better support you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor

Mar 6, 2025
Reviewer name: Famda
5 out of 5 stars
5 out of 5 stars review

Worth the Investment!

This was tops in its class in 2023 through mid 2024. I love the incredible colors and clarity. Worth the investment totally.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Jul 22, 2024
Reviewer name: Daveadb
5 out of 5 stars
5 out of 5 stars review

This product does have great abilities

[This review was collected as part of a promotion.] Heads down there's no other TV out there that can perform against Samsung and actually be viable. My whole house has nothing but Samsung televisions in it. Including a fifth one in the basement.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Sep 10, 2024
Reviewer name: Lovethepic
5 out of 5 stars
5 out of 5 stars review

Awesome t.v.

[This review was collected as part of a promotion.] The picture quality is fantastic. We use it mostly for movies and have thoroughly enjoyed our experience. We used to be LG fans but have now definitely changed to Samsung.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Jul 2, 2024
Reviewer name: Donrose
5 out of 5 stars
5 out of 5 stars review

Samsung is the best...

[This review was collected as part of a promotion.] We love our Samsung 85" Class - QN85C Series - 4K UHD Neo QLED Television. It turns on immediately. So easy to navigate to streaming channels. Great picture and sound.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969
Sep 6, 2024
Reviewer name: stvenrid
5 out of 5 stars
5 out of 5 stars review

Nice picture and sound

[This review was collected as part of a promotion.] We had a 65" but wanted something more, what a great deal and the picture is Sharpe can't wait to add that perfect sound bar for movie night.

Review from Samsung US
Helpful?178O2ZUQ2F4O15293571969