Good Morning! So sorry for this experience. Keeping your child comfortable and secure is very important to us. We'd like to learn more about the case you purchased and see what we can do to help! When you get a chance, please feel free to contact us at 1-888-301-0332.

Good Morning Mercedes,, We are sorry to hear about your experience as you should be getting only the very best quality when using the Member’s Mark Diaper. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining diapers left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Good Morning Dustin and thank you for sharing your feedback. We know you are busy and we want our diapers to perform at their best for your child, so please call us, at your convenience so we may learn more and obtain helpful manufacturing lot code information. Our number is 888-301-0332.