This isn't the experience we strive for Trix, and we're sorry to hear about the broken connection. Would you please reach out to our team at your earliest convenience at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We'd like to assist you in resolving the issue so you can get up and running again as quickly as possible. We document all feedback for our records - thank you for reviewing & we hope to be hearing from you very soon!

We are sorry to hear about this, jeds. Something is definitely wrong here, and it sounds like the unit may have been damaged during shipping. If you would contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would like to learn more about the condition of your machine and hope to get you up and running as soon as possible. We will be adding this feedback to our records and hope you will be reaching out to us soon!