Thank you! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung 4K Smart TV. 

Oma,Thank you for sharing your thoughts on the picture quality of your Q60A QLED TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.2) Manuals, Software, & Warranty Info~ Samsung Specialist

Hi Momcat Maggie, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Thank you, John Kennedy! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Frame TV. 

Hi there, Thank you for your review of the Samsung Q60A TV. I apologize for any misinformation you were given. Our Motion Rate 120 is a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Ryan, Thank you for your review of Samsung's Q60A TV. We greatly value your feedback on the issues you have faced. We are unable to look up your customer contact information based only on your review name. Please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We look forward to hearing from you and correcting this unfortunate experience. ~ Samsung Specialist